Cookie Policy

1.What cookies are

Cookies are small text files that a website stores on your device. Similar technologies, such as local storage, work in the same way. They help a website work, remember your choices, and — with your permission — understand how it is used and measure advertising.

2.How we use cookies

We group cookies into three categories:

Strictly necessary — needed for the website, your account, the basket and checkout to work securely. These don’t need your consent.
Analytics — help us understand which pages are useful and how people find us. Used only if you agree.
Marketing — let Meta (Facebook and Instagram) and Google measure whether our adverts lead to bookings, enquiries or orders. Used only if you agree.

When you first visit, we ask for your choice. No analytics or marketing cookies are set, and no advertising or analytics scripts run, until you accept them.

Cookies and similar technologies used on this website
Name	Provider	Purpose	Category	Duration
sa_consent	Skin Anatomy	Remembers your cookie choices so we don’t ask on every page.	Strictly necessary	6 months
authjs.session-token / __Secure-authjs.session-token	Skin Anatomy	Keeps you signed in to your client account.	Strictly necessary	Up to 30 days, or until you sign out
authjs.csrf-token / __Host-authjs.csrf-token	Skin Anatomy	Protects sign-in forms against cross-site request forgery.	Strictly necessary	Session
authjs.callback-url / __Secure-authjs.callback-url	Skin Anatomy	Returns you to the right page after you sign in.	Strictly necessary	Session
_GRECAPTCHA	Google reCAPTCHA	Tells people and bots apart to protect our forms from spam and abuse.	Strictly necessary (security)	6 months
__stripe_mid	Stripe	Fraud prevention when you pay by card at checkout.	Strictly necessary	1 year
__stripe_sid	Stripe	Fraud prevention when you pay by card at checkout.	Strictly necessary	30 minutes
sa_cart (local storage)	Skin Anatomy	Remembers the items in your basket.	Strictly necessary (a service you asked for)	Until you check out or clear it
sa_wishlist (local storage)	Skin Anatomy	Remembers products you’ve saved to your wishlist.	Strictly necessary (a service you asked for)	Until you clear it
sa_attribution (local storage)	Skin Anatomy	Records how you found us (for example the campaign or website that referred you) so we know which marketing works.	Analytics	90 days
_ga	Google Analytics	Distinguishes visitors so we can measure how the website is used.	Analytics	Up to 2 years
_ga_<ID>	Google Analytics	Keeps track of your visit (session) for analytics.	Analytics	Up to 2 years
_gcl_au	Google Ads	Measures whether our Google adverts lead to bookings or enquiries.	Marketing	90 days
_fbp	Meta	Identifies your browser to measure and improve our Facebook and Instagram adverts.	Marketing	90 days
_fbc	Meta / Skin Anatomy	Stores the advert click ID when you arrive from a Facebook or Instagram advert.	Marketing	90 days
fr	Meta (facebook.com)	Advert delivery, measurement and relevance.	Marketing	90 days
Google Maps cookies (for example NID)	Google	Set by Google only after you choose “Show Google Map” on our contact page.	Third-party (loaded on request)	Up to 6 months — see Google’s policy

Stripe’s cookies are set only on checkout pages. If you accept marketing cookies and then book, buy or send an enquiry, we also send the matching event to Meta from our server (the Conversions API), as explained in our Privacy Policy.

4.Changing your choices

You can change or withdraw your consent at any time. When you turn analytics or marketing off, we delete the related cookies and stored data that we can remove from our own website.

5.Browser controls

Most browsers let you view, block and delete cookies. Blocking strictly necessary cookies may stop parts of the site, such as signing in or checkout, from working.

You can also opt out of Google Analytics across websites with the Google Analytics opt-out add-on, and manage adverts in your Meta ad preferences.

6.Third-party policies

7.Changes to this policy

We update this policy when we add, remove or change cookies. The date at the top shows when it last changed.