Accessibility Statement

We want everyone to be able to find information, book appointments and buy from our website, whatever device or assistive technology they use. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, and to make reasonable adjustments under the Equality Act 2010 both online and at the clinic.

• Pages use clear headings, landmarks and a “skip to content” link, so they work well with screen readers.
• Everything can be used with a keyboard, with a visible focus indicator.
• Forms have visible labels, explain what is required, and show clear error messages with a summary at the top.
• The booking calendar can be used with arrow keys and announces whether each day is available.
• Text and interactive elements are designed to meet colour-contrast requirements, and text can be enlarged to 200% without losing content.
• Pages adapt to small screens and portrait or landscape orientation.
• Animations are reduced or switched off if you have asked your device to reduce motion.
• Meaningful images have text alternatives; decorative images are hidden from screen readers.

We know some parts of the website may not be fully accessible yet:

• The Google Map on our contact page is provided by Google and may be difficult to use with assistive technology. Our address and directions are also given as text.
• Spam protection (Google reCAPTCHA) and card payments (Stripe) are provided by third parties whose accessibility we do not control.
• Some older articles and images may lack full text alternatives, and some documents may not be fully accessible.
• Date pickers look and behave differently between browsers; you can type dates directly.

We are working to fix these issues. If any of them affects you, please contact us and we will help another way.

If you need information from this website in a different format — such as large print, easy read or an audio recording — or would prefer to book, order or complete forms another way, please contact us:

• Phone or text: 07777 711 277
• Email: info@skin-anatomy.co.uk
• WhatsApp: 07777 711 277

We can book appointments by phone, send forms by email, and go through consultation and consent forms with you in person. We will consider your request and aim to reply within 5 working days.

Please tell us about any access needs when you book — there is space for this in our booking form — and we will do our best to help. Details of step-free access, toilet facilities and nearby accessible parking at 17 Queen Street.[to confirm]

If you find a problem not listed on this page, or think we are not meeting accessibility requirements, contact us by phone or email with the web address of the page and a description of the problem. We will reply within 5 working days.

If you are not satisfied with how we respond, you can contact the Equality Advisory and Support Service (EASS) on 0808 800 0082 or at equalityadvisoryservice.com.

This statement was prepared on 15 September 2026, based on a self-assessment carried out while the website was being rebuilt against WCAG 2.2 AA. We will test key journeys — booking, contact forms and checkout — with screen readers and keyboard-only navigation before launch[to confirm], and review this statement at least once a year.